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Scanning Guide
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Troubleshooting
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Problems with Scanning > Scanner Does Not Work After
Upgrading Windows
Scanner Does Not Work After Upgrading Windows
Check: Disconnect the machine from the computer, then uninstall and
reinstall the ScanGear (scanner driver) and MP Navigator EX.
Step 1: Delete ScanGear (scanner driver).
See "
Uninstalling the ScanGear (Scanner Driver)
" for details.
Step 2: Uninstall MP Navigator EX.
1.
From the Start menu, select (All) Programs > Canon Utilities > MP Navigator EX 2.1 > MP
Navigator EX Uninstall.
2.
When a confirmation appears, click Yes.
3.
When uninstallation is complete, click OK.
MP Navigator EX is uninstalled.
Step 3: Reinstall the ScanGear (scanner driver) and MP Navigator EX.
Insert the
Setup CD-ROM
into the computer's disc drive, then select Custom Install and reinstall the
ScanGear (scanner driver) and MP Navigator EX.
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Page 280 of 308 pagesScanner Does Not Work After Upgrading Windows
