Troubleshooting
WorkCentre Pro 555/575 12-3
Calling for Service
If you have an error with the machine and can not correct the error
using the tables, contact the Customer Support Center. Have
available the serial number of the machine and any messages
displayed.
Contact the support center at the following telephone number:
• USA 1-800-821-2797
• Canada 1-800-939-3768
• South America Contact your local service
provider.
• Xerox Limited Markets Refer to the Warranty Pack
for support center and
telephone numbers.
Error Messages and Codes
If an abnormal condition arises in the machine or an incorrect
operation is performed, an alarm signal is generated for about 4
seconds and a message to indicate the nature of the error is
displayed. If this happens, take corrective action per the following
table.
Error Message Probable Cause Corrective Action
BROKEN
REGISTRATION
PRESS [STOP]
CONFIRM DIAL
LIST
Phonebook numbers and
machine settings have been
deleted due to a power
failure, etc.
Press the
Stop
key to restore
the idle state. If the same
error message is displayed
again, reprogram the
machine.
COMM ERROR -
Retry
An error occurred during the
communication.
Retry the communication.
DOCUMENT IN
MEMORY
A document was received to
memory because printing
could not occur.
Add paper to the paper tray or
check for a paper jam. If a
paper jam exists, see the
“Paper Jam” section in User’s
Guide.
DOCUMENT JAM A document jam occurred. Remove the jammed
document. See the
“Document Jam” section in
User’s Guide.
