Troubleshooting
12-10 WorkCentre Pro 555/575
Reception Problems
When receptions are not successful, check the items in the following
table. If you confirm these items are set up correctly and receptions
are still unsuccessful, call for technical support.
The remote station
receives a blank or
elongated printout.
• Was the document loaded incorrectly with its
printed side up?
• Is the Control Panel fully closed?
The sending procedure
was completed correctly
but nothing happened at
the receiving end.
• Is the remote machine able to communicate with a
G3 facsimile? The WorkCentre can communicate
with G3 facsimiles but not G2 or G4.
Documents cannot be
transmitted overseas.
• Set the Fax Speed to transmit the document at a
slower speed. See Chapter 2, “Setting up the
Phonebook”.
Problem Check Items
When you are to receive a
document via the Manual
Reception mode, the fax is
not received when the
Start
key is pressed.
• Did you return the handset* to its cradle before
pressing
Start
? If so, you must press
Start
before
you hang up.
• Is there a document in the Document Support on
your machine? If so, remove it by pressing the
Stop
key.
• Is the modular cord connected?
• Is the power cord connected?
• Does the Paper Tray have paper?
• Is the Top Cover fully closed?
• Is there an error on the sending machine?
The received fax will not
feed out.
• Is the Top Cover fully closed?
After placing paper in the
Paper tray, the Paper
Empty message continues
to display.
• Is the paper installed correctly? See Chapter D,
“Replacing the Paper”.
* Not available in all markets.
Problem Check Items
