Troubleshooting
WorkCentre Pro 555/575 12-5
PAPER JAM XX or
RELOAD XX
PAPER
A paper misfeed was
detected or the paper size
specified in the settings is not
the same as the paper in the
tray.
"XX" is an error code.
Open the Top Cover and
remove the jammed paper or
change the setting to the
paper size currently in the
paper tray
See the User Guide.
PAPER TRAY
IS EMPTY
All paper tray
are empty.
Add paper to the paper tray.
Ensure the paper tray is
closed.
PIX ERROR The image of the document
transmitted or received is
deficient.
Retry the communication.
POLLING ERROR The password or Tel Number
in the Polling communication
is wrong.
Retry the communication with
the correct password or
Telephone Number.
PRINTER
PROBLEM
A power failure occurred
which resulted in loss of data
stored in memory.
A Power Failure list is printed
when power is restored. See
Chapter 9, “Reports”.
REPLACE DRUM The drum unit has reached
the end of its life.
Replace the drum cartridge.
See Chapter D, “Replacing
the Drum Cartridge”.
TONER LOW The toner cartridge is
approaching the end of its
life.
Replace the toner cartridge.
See Chapter D, “Replacing
the Toner Cartridge”.
TOP COVER IS
OPEN
The Top Cover is open. Close the Top Cover.
UPPER PAPER
EMPTY
The upper paper tray is
empty.
Add paper to the upper paper
tray. Ensure the upper tray is
closed.
WARMING UP The fuser heater must warm
up after periods of inactivity.
Wait approximately 40
seconds for the fuser heater
to warm up.
Error Message Probable Cause Corrective Action
