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TECHNICAL SUPPORT
Online Technical
Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through
the following online systems:
■ World Wide Web site
■ 3Com FTP site
World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide
Web site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options ranging from
technical education to maintenance and professional services.
3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your
FTP client:
■ Hostname: ftp.3com.com (or 192.156.136.12)
■ Username: anonymous
■ Password: <your Internet e-mail address>
Support from Your
Network Supplier
If additional assistance is required, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
A user name and password are not needed with Web browser software such as
Netscape Navigator and Internet Explorer.