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3-7
Cisco 800 Series Routers Hardware Installation Guide
78-5373-04
Chapter 3 Troubleshooting
When Contacting Your Cisco Reseller
When Contacting Your Cisco Reseller
Some of the solutions instruct you to contact your Cisco reseller. Before contacting your reseller, have
the following information ready:
• Router model and serial number (see the back panel of the router)
• Maintenance agreement or warranty information
• Date you received your router
• Brief description of the problem
• Brief description of the steps you have taken to solve the problem
• If the problem continues, call your
Cisco reseller.
Connection to analog
telephone, fax machine, or
modem is lost. (PH1 or PH2
LED on Cisco 803 and 804
routers is off.)
• A cable-related
problem:
–
Disconnected
cable.
–
Damaged
cable.
• Make sure the connectors at both ends
of the cable are securely connected.
• Make sure the cable is not physically
damaged. If it is damaged, replace it.
• Problem with ISDN
line.
• Contact your telephone company to
determine if there is a problem with
your line.
• If the problem continues, call your
Cisco reseller.
Table 3-3 Problems After Router Is Running (continued)
Symptom Problem Solutions