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How OnStar Service Works
The OnStar system can record and
transmit vehicle information. This
information is automatically sent to
an OnStar Call Center when the
OnStar button is pressed, the
emergency button is pressed, or if
the airbags or AACN system deploy.
The vehicle information usually
includes your GPS location and, in
the event of a crash, additional
information regarding the accident
that the vehicle has been involved in
(e.g. the direction from which the
vehicle was hit). When the Virtual
Advisor feature of OnStar
Hands-Free Calling is used, the
vehicle also sends OnStar your GPS
location so that we can provide
services where you are located.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless you are in
a place where the wireless service
provider OnStar has hired for
that area has coverage, network
capacity and reception when
the service is needed, and
technology that is compatible with
the OnStar service. Not all services
are available everywhere,
particularly in remote or enclosed
areas, or at all times.
Location information about the
vehicle is only available if the GPS
satellite signals are available
and unobstructed.
The vehicle must have a working
electrical system (including adequate
battery power) for the OnStar
equipment to operate. There are
other problems OnStar cannot
control that may prevent OnStar from
providing OnStar service to you at
any particular time or place. Some
examples are damage to important
parts of the vehicle in an accident,
hills, tall buildings, tunnels, weather
or wireless phone network
congestion.
Your Responsibility
Increase the volume of the radio if
you cannot hear the OnStar advisor.
If the light next to the OnStar
buttons is red, the system is not
functioning properly and should be
checked by your dealer/retailer.
If the light appears clear (no light is
appearing), the OnStar subscription
has expired. Press the blue
OnStar button to confirm that the
OnStar equipment is active.
4-38 Instruments and Controls
2008 - Pontiac G8 Owner Manual