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STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance Center
at 1-800-762-2737. In Canada,
call General Motors of Canada
Customer Communication Centre
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
• Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
• Dealership name and location.
• Vehicle delivery date and present
mileage.
When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satisfied with
your new vehicle. However, if
you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you
may be required to resort to this
informal dispute resolution program
prior to filing a court action, use
of the program is free of charge and
your case will generally be heard
within 40 days. If you do not agree
with the decision given in your
case, you may reject it and proceed
with any other venue for relief
available to you.
You can contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information
2008 - Pontiac G8 Owner Manual