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Chapter 15. Support
15.1. Support department
As a valued provider, SOFTWIN strives to provide its customers with an unparallel
level of fast and accurate support. The Support Center listed below is continually being
updated with the newest virus descriptions and answers to common questions, so
that you obtain the necessary information in a timely manner.
At SOFTWIN, dedication to saving its customers time and money by providing the
most advanced products atthe fairest prices has always been atop priority. Moreover,
we think that a successful business is based on a good communication and a
commitment to excellence in customer support.
You are welcome to ask for support at <support@bitdefender.com> any time. For a
prompt response, please include in your email as many details as you can about your
BitDefender, about your system and describe the problem as accurate as possible.
15.2. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about
BitDefender products. It stores, in an easily accessible format reports on the results
of the ongoing technical support and bugfixing activities of the BitDefender support
and development teams, along with more general articles about virus prevention, the
management of BitDefender solutions and detailed explanations, and many other
articles.
The BitDefender Knowledge Base is open to the public and freely searchable. This
welth of information is yet another way to provide BitDefender customers with the
technical knowledge and insight they need. All valid requests for information or bug
reports coming from BitDefender clients eventually find their way into the BitDefender
Knowledge Base, as bugfix reports, workaround cheatsheets or informational articles
to supplement product helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
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Getting help
Support