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Prestige 650 ADSL Router
Troubleshooting 16-1
Chapter 16
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
16.1 Problems Starting Up the Prestige
Table 16-1 Troubleshooting the Start-Up of Your Prestige
PROBLEM CORRECTIVE ACTION
None of the
LEDs turn on
when I turn on
the Prestige.
Make sure that the Prestige’s power adapter is connected to the Prestige and plugged in to
an appropriate power source. Check that the Prestige and the power source are both turned
on.
If the error persists, you may have a hardware problem. In this case, you should contact your
vendor.
1. Make sure the Prestige is connected to your computer's serial port.
VT100 terminal emulation.
9600 bps is the default speed on leaving the factory.
Try other speeds in case the speed has been changed.
I cannot
access the
Prestige via
the console
port.
2. Make sure the communications
program is configured correctly.
The communications software
should be configured as follows:
No parity, 8 data bits, 1 stop bit, data flow set to none.
16.2 Problems with the LAN Interface
Table 16-2 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
If the 10M/100M LEDs on the front panel are both off, check the Ethernet cable types
and connections between your Prestige and computer. Prestige connections to a
computer or hub require different Ethernet cable types. Refer to the Rear Panel and
Connections section for details.
Check for faulty Ethernet cables.
Make sure your NIC (Network Interface Card) is installed and functioning properly.
Cannot access the
Prestige from the
LAN.
Check the TCP/IP configuration on your computer. Make sure that the IP address
and the subnet mask of the Prestige and your computer(s) are on the same subnet.