3Com RMON-EMP-3 Manual

A SERVICE OF

next previous

Troubleshooting 4 - 9

Technical Assistance

You can receive assistance for installing and troubleshooting the Ethernet

RMON MultiProbe Module by calling either your 3Com reseller or 3Com

Technical Support. Be prepared to supply a representative with the

following information:

❑ Description of the problem

❑ Steps you have taken to try and correct the problem

❑ Type and software version of the ONline network management

module being used

❑ Version of software installed on your Ethernet RMON MultiProbe

Module

❑ Status of the front panel LEDs

❑ Configuration of your concentrator

(you may find it helpful to refer to the Slot Usage Chart in Appendix B

of the ONline System Concentrator Installation and Operation Guide

for a record of this information)

❑ Status of powerup diagnostics

Refer to Appendix B for instructions on contacting Technical Support for

your product.