Call Engineer Error Messages and Codes
Printer Messages A-13
Print Messages
EEPROM
alarm
SVC B4 The mechanism controller
detected a problem with the
NVRAM (EEPROM).
Turn the printer off for at least 30 seconds,
and turn the printer on again. If this error
code returns, call your service
representative.
VS alarm SVC B5 A return signal from the main
controller was not received
by the mechanism controller
during the normal response
time.
Turn the printer off for at least 30 seconds,
and turn the printer on again. If this error
code returns, call your service
representative.
Prepick alarm SVC B6 A return signal from the main
controller was not received
by the mechanism controller
during the normal response
time.
Turn the printer off for at least 30 seconds,
and turn the printer on again. If this error
code returns, call your service
representative.
VR alarm
(time-out)
SVC B7 A return signal from the
mechanism controller was
not received during the
normal response time.
Turn the printer off for at least 30 seconds,
and turn the printer on again. If this error
code returns, call your service
representative.
HCI table
decent alarm
SVC C4 The HCI encountered an
error when the HCI’s table
was being lowered.
Refer to “Clearing HCI Jams” on page 3-32
to locate and remove any paper that may be
jammed inside the HCI. Look for any paper
stuck at the lower left side as you open the
HCI’s door. Reattach the HCI to the printer
and close the HCI’s door. Press Clear. If
this error code returns, call your service
representative.
HCI table
ascent alarm
SVC C5 The HCI encountered an
error when the HCI’s table
was being raised.
Refer to “Clearing HCI Jams” on page 3-32
to locate and remove any paper that may be
jammed inside the HCI, in particular look for
any paper stuck at the lower left side as you
open the HCI’s door. Reattach the HCI to
the printer and close the HCI’s door. Press
Clear. If this error code returns, call your
service representative.
HCO stacker
alarm
SVC D8 This code indicates an error
with the HCO.
Verify the following:
(1) the HCO interface cable is connected to
the printer, (2) the HCO’s power cable is
plugged into an working AC outlet, and (3)
the HCO’s power switch is turned on. (Refer
to the
D640 Installation Manual
for this
information). Press Clear. If this error code
returns, call your service representative.
Disconnect the HCO interface cable and
power the printer off and on to continue
using the printer without the HCO.
Error
Message
Code Description Action
