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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4XG-B
TPMC-4XG-B Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
No IP address
configured/obtained on
the TPMC-4XG-B.
Refer to “IP Config” on page
16 to define IP addresses. If
the TPMC-4XG-B is set up to
use DHCP, you can use the
“IP Config” window’s IP
Address tab to verify the IP
address provided. If the
number is invalid for your
subnet or no number is
present, verify the DHCP
server is working properly.
Invalid control system IP
address / IP ID set up
on TPMC-4XG-B.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to “IP
Config” on page 16 to define
IP addresses.
TPMC-4XG-B
does not show
feedback and/or
does not control
any devices
(Continued).
TPMC-4XG-B is out of
range or has poor
access to the WAPs.
The TPMC-4XG-B is out of
range of the WAP or is
experiencing interference.
Refer to the WAP
documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
TPMC-4XG-B
shows unexpected
or intermittent
feedback and/or
has intermittent
device control.
TPMC-4XG-B is out of
range or has poor
access to the WAPs.
The TPMC-4XG-B is out of
range of the WAP or is
experiencing interference.
Refer to the WAP
documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
TPMC-4XG-B
boots up in setup
screens every
time.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using the Toolbox.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (www.crestron.com/manuals
). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
Crestron Best Practices for Installation and Setup of Crestron RF Products
Reference Guide
Crestron e-Control Reference Guide
Crestron Support for Windows
®
SideShow™ Quickstart Guide
34 • Isys i/O™ Handheld WiFi Touchpanel: TPMC-4XG-B Operations Guide – DOC. 6749A