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Section 11 – Contacting Dukane
Page 69
Dukane Manual Part No. 403-577-01
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• Model number, line voltage and serial number
• Fault/error indicators from the LCD display
• Software version (Press INFO. With pointer at System
Information, press ENTER to get this data.)
• Problem description and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly
Solutions
Mailing Address: Dukane Ultrasonics
2900 Dukane Drive
St. Charles, IL 60174 USA
Phone: (630) 797–4900
Fax:
Main (630) 797–4949
Service & Parts (630) 584–0796
Website
The website has information about our products, processes,
solutions, and technical data. Downloads are available for
many kinds of literature.
Here is the address for the main website:
www.dukane.com/us/
You can locate your local representative at:
www.dukane.com/us/sales/intsales.htm