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Appendix A: Troubleshooting
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 186
4. What if the FaxFinder doesn't answer a fax call?
REMEDY for Manual Routing Mode
Use this procedure if during a test call to the FaxFinder, you fail to see the "Waiting for
Connect" State in the
Current Status: POTS Modem n screen and if you fail to hear modem
dialup/negotiation tones. -- both the state and the sound must be observable).
A. Situate yourself in a place where you can see the FaxFinder unit and, simultaneously,
use a phone on a regular POTS line.
B. From that ordinary POTS phone, dial the phone number of the FaxFinder.
C. As the call is completed, watch the FaxFinder’s TD and RD LEDs.
If these LEDs remain off, then the FaxFinder’s phone connection may be faulty.
If the LEDs flicker on and off in response to the call, then there is something wrong with
the FaxFinder software. Call Multi-Tech Tech Support (1-800-972-2439).
REMEDY for Automated Routing Mode
Use this procedure, if, during a test call to one of the FaxFinder numbers, you fail to see the
"Waiting for Connect" State in the
Current Status: POTS Modem n screen and if you fail
to hear modem dialup/negotiation tones. -- both the state and the sound must be
observable).
A. Situate yourself in a place where you can see the FaxFinder unit and, simultaneously,
use a phone on a regular POTS line.
B. From that ordinary POTS phone, dial one of the phone numbers associated with the
FaxFinder.
C. As the call is completed, watch the FaxFinder’s TD and RD LEDs.
If these LEDs remain off, then the FaxFinder’s phone connection may be faulty.
If the LEDs flicker on and off in response to the call, then there is something wrong with
the FaxFinder software. Call Multi-Tech Tech Support (1-800-972-2439).
5. What if I don't get the email to me of the test fax that I sent?
REMEDY. Check the Current Status: POTS Modem n screen while the fax is in progress to see if it
goes through the following states: Waiting for Connect, Negotiating, Receive Page
n, Post
Page Processing. If it does, then check the Fax Log screen to see what the FaxFinder
thought had happened. Also check the Pending Msgs status on the Current Status screen
and Email Status to see if it has No Errors. Based on these indications perhaps a solution
can be found. If not, call Multi-Tech Tech Support (1-800-972-2439).