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4 Getting Assistance
If you ever need assistance with your Halo system, help is always available quickly from the Halo concierge. The
concierge is an expert on the Halo system.
If your Halo setup screen is available and your location has a Halo phone, point to the Help icon at the
bottom-right corner, then click
Call Concierge. The concierge joins your meeting via a phone connection.
The Help icon at the bottom-right corner changes to
as long as the concierge is connected.
When the call is finished, point to the
Help icon at the bottom-right corner, then click End to free the
phone line.
If the Halo phone line is in use, the location has no Halo phone, or the Halo system is not operational, call
the Halo concierge at the phone number listed on the plaque on the Halo table. The Halo phone number
varies from country to country.
The Halo concierge is available 24 hours a day and provides these types of help:
Assist you setting up or conducting a meeting.
Answer questions about operating your Halo system.
Diagnose and fix problems by remotely operating any of the systems—even while a meeting is in progress.
Arrange the rapid replacement of any defective equipment.
Help set up a meeting with another company not listed in your Halo directory.
TIP: If the Halo phone connection in your location is being used by a participant or interpreter, you cannot
contact the concierge on that line. Either ask someone from another location to contact the concierge, or use
a cell phone or other phone line to call the Halo phone number.