Configuring Hunt Groups and Attendants 231
You have two options when assigning a call coverage rule to a group:
■ You can assign a predefined coverage rule.
This option allows you to select coverage settings previously
configured through options on the DIRECTORY interface and are
available to all groups and attendants configured on this server. These
options are described in Chapter 10
and include:
■ Coverage rules based on a holiday — See Managing Holidays.
■ Coverage rules based on the day of the week — See Managing
Week Day Bands
■ Coverage rules based on a time range— See Managing Day Time
Bands
■ Coverage rules based on a date or date range — See Managing
Calendar Bands
■ You can create a call coverage rule for this group or attendant. A rule
created for an individual group or attendant is, by default, not
available to other groups or attendants.
Adding a Predefined Call Coverage Rule for a Group
To add a predefined call coverage rule for a group:
1 Access the office location of the group whose call coverage you want to
configure (see A
ccessing a VCX Site through the Central Manager).
The USERS interface is enabled and the Users page appears. This page
lists all the users configured on this server. The menu options for the
USERS interface appear on the left side of the window.
2 Click Hunt Groups.
The Hunt Groups page appears (see Figure 78
).
3 Click the Call Coverage link in the Actions column for the appropriate
hunt group.
The Coverage Rules page appears. See Figure 79
. This page displays the
coverage rules in effect for the hunt group or attendant. Initially, the only
coverage rule listed is the default call coverage point.
4 Click Add Predefined Coverage Rule.
The Add Rule Using Predefined Coverage Settings page appears. See
Figure 81
.
