Configuring Hunt Groups and Attendants 235
If call coverage is external (outside the VCX system), enter the
number as an E.164 number (8475555555).
7 Enable the scheduling setting you want this rule to apply:
■ Holiday Coverage Settings — Configure the holiday date.
■ Event Coverage Settings — Configure a date range.
■ Weekly Coverage Settings — Configure a time and day (or days)
that will be applied weekly.
8 Click Save.
The Coverage Rule(s) page reappears and the new rule is listed.
New rules are assigned to the hunt group or attendant and take effect
immediately.
You cannot edit an existing rule (for example, to adjust the time). You
must delete the rule and create a new rule with the correct settings.
Deleting a Call Coverage Rule
When you remove a coverage rule for a hunt group or attendant, an
unanswered call to the group is either redirected by another rule or, if no
rule applies, to the default coverage point.
To remove one or more coverage rules from a hunt group or attendant:
1 From the Central Manager, select a VCX server (see A
ccessing a VCX Site
through the Central Manager).
The USERS interface is enabled and the Users page appears. This page
lists all the users configured on this server. The menu options for the
USERS interface appear on the left side of the window.
2 Click Hunt Groups.
The Hunt Groups page appears.
3 Locate the row for the group whose rule you want to delete and click Call
Coverage in the Actions column.
The Coverage Rule(s) page appears listing all currently assigned coverage
rules for the group.
4 Do one of the following:
■ To remove a single coverage rule, click Delete in the Actions
column.
