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CHAPTER
3-1
Cisco 815 Integrated Services Router Hardware Installation Guide
OL-9558-01
3
Troubleshooting
Use the information in this chapter to help isolate problems you might encounter
with the Cisco 815 integrated services router or to rule out the router as the source
of the problem.
This appendix contains the following sections:
• Contacting Your Cisco Reseller
• Recovering a Lost Password
• Problem Solving
Contacting Your Cisco Reseller
If you cannot locate the source of a problem, contact your local reseller for advice.
Before you call, you should have the following information ready:
• Chassis type and serial number
• Maintenance agreement or warranty information
• Type and version number of the Cisco IOS software that is installed on your
router
• Date that you received the router
• Brief description of the problem
• Brief description of the steps you have taken to isolate the problem
• Output from the show tech-support command