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StarBoard Link EZ2
Appendix
Recognition-Related Problems
Problem What to check What to do
The controller must be reset
and the system restarted.
Disconnect the USB cable and
reconnect it. If this does not solve the
problem, restart the PC.
Touch Sensor Error
(USB error)
In case that USB cable
extended as bellow, it may
result in unstable of product
working.
・USB extension cable other
than bundled one
・Bus-powered USB hub
・USB extender
When connecting to the PC, use the
bundled USB extension cable.
If you need to extend USB cable, use
self-powered USB hub.
Touch Sensor Error
(Insufficient USB
bandwidth)
Is a high-speed USB device
connected to the USB host
controller used to connect the
StarBoard?
Be sure to connect the StarBoard and
any high-speed USB devices to
separate USB host controllers.
In case that PC only has one USB host
controller, use self-powered USB hub.
Input-Related Problems
Problem What to check What to do
Has position alignment been
performed properly?
Perform proper position alignment.
The input position does
not match.
Other than the above Contact a support center.
Have the StarBoard and
projector been placed in the
proper orientation?
Adjust the position of the StarBoard
and the projector. If undue correction
is performed, it may not be possible to
align the position properly.
Is the PC screen being projected
inside the StarBoard's input
area?
Make sure the PC screen projection is
contained within the StarBoard's input
area.
（For details on the input area, see
page 1-4 of this User's Guide.）
StarBoard Software files may be
broken or installation may not
be complete correctly.
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
The position cannot be
aligned properly.
Other than the above Contact a support center.