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StarBoard Link EZ2
Appendix
Input-Related Problems
Problem What to check What to do
This may be due to faulty
contact of electronic pen
batteries.
Remove the batteries from the
electronic pen and re-install them.
Are batteries used up?
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
StarBoard Software files may be
broken or installation may not
be complete correctly.
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide)
Is there a nearby light source
with a wavelength close to that
of the electronic pen?
(Illumination from fluorescent
lighting or similar source)
Check by turning off the lights in the
room. If the StarBoard operates
normally, change the location in which
it is installed or change the lighting
fixtures.
Restart Windows/Mac OS or
StarBoard Software.
Contact a support center.
The electronic pen does
not work.
Other than the above
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.
Is a remote controller for AV
equipment being operated while
using the pen?
Stop operating the remote controller.
The battery charge of the
electronic pen may be low.
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
StarBoard Software files may be
broken or installation may not
be complete correctly.
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
Restart Windows/Mac OS or
StarBoard Software.
Electronic pen
operation is unstable or
stops.
Other than the above
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.