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C H A P T E R 8 Console Port Use and Troubleshooting
132
Retrieving Information for Customer
Support
Two methods available If Intel Device View is still functioning, this information can be ob-
tained using the Report Manager. If the Report Manager is not acces-
sible, use TFTP procedures.
Files suitable for TFTP
transfer
You can retrieve log files for analysis using TFTP. Here are two of
the various files suitable for TFTP transfer:
Type Name Contains
ASCII report Information for Customer Support
staff
log List of errors
Binary miaram Information for Customer Support
staff
filter
inxxxxxx.p For example incd36d0.p A read/write
parameter file which contains the
information for configuring a switch
somewhere else on the network.
STDALONE.nvp VLAN database
500.book Page 132 Thursday, September 2, 1999 1:44 PM