Chapter 24 Troubleshooting
P-870HN-51D User’s Guide
240
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
4 Turn the P-870HN-51D off and on.
5 If the problem continues, contact the vendor.
24.2 P-870HN-51D Access and Login
I forgot the IP address for the P-870HN-51D.
1 The default IP address is https://192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address
of the P-870HN-51D by looking up the IP address of the default gateway for your
computer. To do this in most Windows computers, click Start > Run, enter cmd,
and then enter ipconfig. The IP address of the Default Gateway might be the IP
address of the P-870HN-51D (it depends on the network), so enter this IP address
in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See
Section 1.6 on page 25.
I forgot the password.
1 The default admin password is 1234 and the default user password is user.
2 If this does not work, you have to reset the device to its factory defaults. See
Section 1.6 on page 25.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is https://192.168.1.1.
