Chapter 24 Troubleshooting
P-870HN-51D User’s Guide
242
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
I cannot access the P-870HN-51D again after configuring a new interface group.
Make sure your computer is connected to a LAN port in the default group.
Otherwise, you need to use the P-870HN-51D’s LAN IP address for the new group
to access the P-870HN-51D again.
24.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and Section 1.5 on page 23.
2 Make sure you entered your ISP account information correctly in the WAN screens.
These fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
4 Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
5 If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1 Check if you set the DSL/WAN switch (on the back of the P-2812HNU-51c) to the
DSL side to have the P-870HN-51D use the DSL port for Internet access.
