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Prestige 100 and 100IH ISDN Router and Router/Hub
Troubleshooting 11-3
11.3 Problems with the LAN Interface
Table 11-3 Troubleshooting the LAN Interface
Problem Corrective Action
Check the Ethernet LEDs on the front panel. The LED should be
on for a port that has a station connected. If it is off, check the
cables between your Prestige and the station.
Can’t ping any station on the LAN
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
11.4 Problems Connecting to a Remote Node or ISP
Table 11-4 Troubleshooting a Connection to a Remote Node or ISP
Problem Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
Can’t connect to a remote node or
ISP
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.
11.5 Problems for Remote User to Dial-in
Table 11-5 Troubleshooting for Remote Users to Dial-in
Problem Corrective Action
First verify that you have configured the authentication parameters in
Menu 13. These would be CLID Authen and Recv. Authen.
In Menu 14, verify the user name and password for the remote dial-in
user.
If the remote dial-in user is negotiating IP, verify that the IP address
is supplied correctly in Menu 13. Check that either the remote dial-in
user is supplying a valid IP address, or that the Prestige is assigning
a valid address from the IP pool.
A remote user cannot dial-in
If the remote dial-in user is negotiating IPX, verify that the IPX
network number is valid from the IPX pool (if it is being used).