202 Serving Your Customers
5. As your correspondents may not figure out that the message
they received from you was an automatic response, they may
want to respond to your auto-reply. So, you should specify
your e-mail address as the Return address, otherwise, their
messages will be directed at the autoresponder‘s address.
6. Specify the automatic reply message format (plain text or HTML)
and character encoding (UTF-8 is recommended). If you use
HTML tags in your auto-reply message, you should select the
HTML option.
7. Type your message in the Reply with text field.
8. Attach your files, if needed. To do this, click the Add New
Attachment button, select the check box corresponding to the
file that you previously uploaded to the attachment storage,
and click OK. To remove an attached file from the automatic
reply, select the corresponding checkbox, and click Remove
Selected.
9. To limit the number of automated responses per day to the
same e-mail address, enter the desired number in the
respective input box under Limits.
The default setting is to respond no more than ten times in one day to the same
e-mail address.
10. To reduce mail server load, you may want to limit the
number of unique addresses that the autoresponder will
remember. To do this, enter the desired number into the Store
up to box.
9 Click OK.
10 Click the Switch On icon in the Tools group.
