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A-11
Cisco 3600 Series Routers Hardware Installation Guide
OL-2056-05
Appendix A Troubleshooting
Error Messages
Table A-9 Cisco 3600 Series Error Messages
Message
Error:
%C3600-3-NOMAC: Can’t allocate MAC address for interface 1/1
Explanation:
MAC address allocation failed because the specified slot and port combination exceeds
the hardware configuration.
Recovery:
Reallocate the MAC address.
Error:
%C3600-3-BADPLAT: Unknown platform type
Explanation:
The Cisco IOS software image does not recognize the revision level of the router’s
mainboard. This might indicate either a hardware failure or the need for a software
upgrade to recognize newer hardware.
Recovery:
Verify that you are using a recommended release of Cisco IOS software for your
hardware. Upgrade if necessary.
Error:
%C3600-3-BADNV: Detected invalid NVRAM size: xx bytes
Explanation:
The NVRAM detected is not 128 bytes, or the NVRAM may be corrupted.
Recovery:
Copy the error message exactly as it appears, and report it to your technical support
representative. (See the “Obtaining Technical Assistance” section on page xviii.)
Error:
%C3600-3-NVERASEFAIL: Failed to erase config due to internal error.
Explanation:
An internal error prevented the password protection feature from erasing the
configuration.
Recovery:
Copy the error message exactly as it appears, and report it to your technical support
representative. (See the “Obtaining Technical Assistance” section on page xviii.)
Error:
%C3600-4-MACBLKSIZE: Unknown MAC address block size.
Explanation:
Data stored in the backplane is either corrupt or incomplete.
Recovery:
Contact your technical support representative to upgrade your system. (See the
“Obtaining Technical Assistance” section on page xviii.)