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K11020 VisionSensor™ 2030 User Manual, Rev. E, Software ver. 3.1.1000, August 3, 2007 - 54
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Lithium Ion Battery - Warning: Charge the battery with Videk cables ONLY. Do not open battery,
dispose of in re, or short circuit - it may ignite, explode, leak, or get hot causing personal injury.
7.3 - Warranty
Videk, Inc.’s VisionSensor 2030 carries a two year limited warranty as described herein.
Limited Warranty
Videk manufactures its hardware products in accordance with industry-standard practices. Videk
warrants its products will be free from defects in materials and workmanship, provided that the
products are used under normal operating condition intended by the Manufacturer. This warranty is
provided to the original owner only and is not transferable to any third party. This warranty is subject to
any and all accompanying disclaimers, limitations and other terms of this section.
Terms of Warranty
VisionSensor 2030 units carry a warranty of two years. Products with serial numbers, such as but not
limited to reader units, handles and battery chargers, are warranted for a period of two (2) years from
date of shipment. Non-serialized items, such as but not limited to cables, will carry a 90-day limited
warranty.
Exclusions
No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered
or tampered with unless done or approved by Videk, (ii) which has not been maintained in accordance
with any operating or handling instructions supplied by Videk, (iii) which has been subjected to unusual
physical or electrical stress, immersion in uids, puncture, crushing, misuse, abuse, power shortage,
improper power supply such as incorrect voltage or wrong polarity, negligence or accident, or (iv)
which has been used other than in accordance with the product operating and handling instructions.
Preventive maintenance is the responsibility of the customer and is not covered under this warranty.
Warranty Coverage and Procedure
During the warranty period, Videk will repair or replace defective products returned to Videk’s service
center in the US. For worldwide warranty service call Videk Warranty Support at (585) 292-6210 or
(800) 24-VIDEK.
If warranty service is required, Videk will issue a Return Material Authorization Number. Products must
be shipped in the original or comparable packaging, with shipping and insurance charges prepaid.
Videk will ship the repaired or replacement product freight and insurance prepaid in North America.
Shipments from the US or other locations will be made F.O.B. Videk’s manufacturing plant. Videk will
use new or refurbished parts at its discretion and will own all parts removed from repaired products.
Customer will pay for any pre-shipped replacement product in case it does not return the replaced
product to Videk within 7 days of receipt of the replacement product. The process for return and
customer’s charges will be in accordance with Videk’s Exchange Policy in effect at the time of the
exchange.