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70 Chapter6
Returning equipment for repair
Return Procedure
Return Procedure
If you need to return your HP/Agilent 8922 or HP/Agilent 83220 to
Agilent Technologies, first obtain the correct Service Center shipping
address from your local sales office and proceed as follows.
Refer to Sales and Service Offices on page 72 for contact information.
CAUTION Instrument damage can result from using packaging materials other
than the original shipping materials or equivalent. Never use styrene
pellets as packaging materials. They do not adequately cushion the
instrument, do not prevent it from shifting in the carton, and can cause
instrument damage due to ESD.
• Please send the following information with the returned instrument:
— Type of service required.
— Description of the problem and whether it is constant or
intermittent.
— Name and phone number of technical contact person.
— Return address.
— Model number of returned instrument.
— Full serial number of returned instrument.
— List of any accessories returned with instrument
• Send copies of any performance data recorded for the instrument.
• Pack the instrument in the original shipping materials or the
equivalent.
• If the original shipping materials are not available, follow these steps
to repackage the instrument for shipment:
1. Wrap the instrument in antistatic plastic to reduce the possibility
of ESD-caused damage.
2. Obtain a double-walled, corrugated cardboard carton of 159 kg
(350 lb) test strength. The carton must be large enough and strong