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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 6 Troubleshooting Personal Assistant
Resolving Problems with Using Personal Assistant
Step 4 In the Microsoft Exchange Server window, verify the Cisco Unity server name in the Microsoft
Exchange Server field.
If the server name is incorrect, enter the correct name or IP address. For example: amishak. (Do not use
the fully qualified domain name.)
Step 5 Verify the Cisco Unity system mailbox name in the Mailbox Name field.
If the mailbox name is incorrect, enter the correct name.
Step 6 If the mailbox name is not underlined, click Check Name, to verify the name.
Depending on how your system is configured, you might be prompted for the domain, user name, and
password.
The mailbox name should be underlined, and the Check Name button should be disabled.
Step 7 Click OK twice.
To Manually Create the Personal Assistant Voice Mail Profile in the Outlook Client
Step 1 On the Personal Assistant server, browse to the directory
C:\Program
Files\Cisco Systems\Personal Assistant\Bin, and open the file paUnity.prf in Notepad.
Step 2 Under [Service1], set Homeserver to the Microsoft Exchange server name.
Step 3 Under [Service1], set MailboxName to the Administrator Mailbox Firstname Lastname.
Step 4 Save the changes, and close the file.
Step 5 Open a command prompt (DOS) window.
Step 6 Change the directory to C:\Program Files\Cisco Systems\Personal Assistant\Bin\Outlook.
Step 7 Run the new profile setup program by entering newprof.exe -p -s, and then pressing Enter.
Step 8 When the Newprof window appears, browse to the directory
C:\Program
Files\Cisco Systems\Personal Assistant\Bin, and click the file paUnity.prf.
Step 9 Click Execute.
Step 10 When you are done creating the profile, repeat the “To Verify the Personal Assistant Profile in the
Outlook Client” procedure on page 6-7.
Calendar-Based Call-Routing Rules Do Not Work
If a user has set up calendar-based call routing rules, and the rules are not working properly, you might
have an incorrect messaging configuration, or the user meeting information might not yet be
synchronized (thus making it unavailable for Personal
Assistant).
Check the messaging configuration (System > Messaging) to ensure that the correct calendar server
name and calendar mailbox name are configured. If you are using Cisco
Unity with Microsoft Exchange,
use “Unity Messaging” in the Calendar Mailbox Name field, unless the account uses a different name.
If you are using Exchange without Cisco
Unity, use the first and last name of the administrator account
on the Exchange server. See the
“Messaging Configuration” section on page A-10 for more information
and for detailed instructions.