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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 4 Configuring Personal Assistant
Integrating Personal Assistant with an Octel Voice Messaging System
The Personal Assistant server must be able to connect to the Cisco Unity server by using the DNS name
<Cisco
Unity server name>.<Cisco Unity domain name>.cisco.com. To enable the Personal Assistant
server to resolve the Cisco
Unity server name, you might need to add the name and IP address of the
Cisco
Unity server to the Personal Assistant server hosts file.
To Ensure That the Personal Assistant Server Can Connect to the Cisco Unity Server by Using the DNS Name
Step 1 On the Personal Assistant server, open a command window, enter ping <Cisco Unity Server
Name>.<Cisco
Unity Domain Name>.cisco.com, and press Enter.
Step 2 If the connection is successful, skip to the following “To Test the Integration with Cisco Unity”
procedure. Otherwise, continue with Step 3.
Step 3 Browse to the directory C:\Winnt\System32\Drivers\Etc, and open the hosts file in Notepad.
Step 4 Add an entry in the following format:
<Cisco Unity Server IP Address> <Cisco Unity Server Name>.<Cisco Unity Domain
Name>.cisco.com.
For example: 172.16.10.1 mlewando.unified.cisco.com
Note that there is a space between the IP address and the DNS name.
Step 5 Save and close the file.
Step 6 Open a command window, enter ping <Cisco Unity Server Name>.<Cisco Unity Domain
Name>.cisco.com, and press Enter to verify that the Cisco
Unity server can by accessed by using the
name you entered in
Step 4.
To Test the Integration with Cisco Unity
Step 1 Call the Personal Assistant number from any user extension.
Step 2 Say “voice mail.”
Step 3 When you access Cisco Unity voice mail for the first time, a Personal Assistant profile in Exchange is
automatically created and you are transferred to the Cisco
Unity number. If your call is transferred to
Cisco
Unity, continue to follow the tasks in the “Personal Assistant Configuration Task List” section on
page 4-1. If your call is not transferred to Cisco Unity, continue with Step 4.
Step 4 If your call is not transferred to Cisco Unity, the Personal Assistant profile in Exchange may not have
been created correctly. To verify whether the profile was created and to manually create it if necessary,
see the
“Users Cannot Log On to Cisco Unity Voice Mail” section on page 6-7.
Step 5 Repeat Step 1 through Step 3.
Integrating Personal Assistant with an Octel Voice Messaging
System
When Personal Assistant is integrated with Octel voice messaging systems, Personal Assistant allows
users to forward incoming calls to their Octel mailboxes by using rules. Personal
Assistant distinguishes
which calls Octel would treat as internal calls (calls from callers who have an Octel mailbox on the same