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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 4 Configuring Personal Assistant
Integrating Personal Assistant with Exchange 5.5
Octel system as the people who are being called), and which calls Octel would treat as external calls
(calls from callers who do not have Octel mailboxes). Based on this determination, Personal
Assistant
sends the applicable DTMF redirection sequence to the Octel server when forwarding the call.
By default, Personal Assistant uses the following heuristics to determine if an incoming call is internal
or external to the Octel system.
Personal Assistant identifies both the user who made the call and the called user, and then looks up their
mailbox and pilot# information in Personal
Assistant settings.
A call is considered internal to Octel only if all of the following conditions are true:
• The caller ID is known.
• The caller and called numbers map to Octel mailboxes on the same Octel server.
• The caller ID length does not exceed 7 digits.
Instead of having Personal Assistant use heuristics, you can explicitly define which extensions are
internal to Octel by using the MailboxInfo.properties file. The MailboxInfo.properties file is in the
Program Files\Cisco Systems\Personal Assistant\Etc directory.
A Sample MailboxInfo.properties File
# MailboxInfo.properties
# Contains information about valid Octel mailbox numbers.
# Comment lines begin with '#'.
#
# Patterns may include digits 0-9, 'X' to match any digit, or a range, as in “[2-4]”.
# Mailbox mask may include digits and 'X' only and will
# be used along with calling number to find the mailbox number.
#
# Format
# include : number-pattern to include : voicemail-pilot # : mailbox-mask
# exclude : number pattern to exclude
#
include : 251XX : 28000 : XXXXX
exclude : 2512[3-8]
exclude : 25130
The sample MailboxInfo.properties file shows that all 5-digit phone extensions starting with 251
(matching 251XX) have a matching Octel mailbox (mask XXXXX) on an Octel server with pilot number
28000, except for extensions 25123 to 25128 and extension 25130.
Integrating Personal Assistant with Exchange 5.5
If you are using Exchange 5.5, add the internet mail service connector on the Exchange 5.5 server.
Otherwise, Personal
Assistant will be unable to send e-mail for refresh notification, PIN changes, and
paging.
To Add the Internet Mail Service Connector
Step 1 On the Exchange server, on the Windows Start menu, click Programs > Microsoft Exchange >
Microsoft Exchange Administrator.
Step 2 In the left pane, expand <Organization>.