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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 4 Configuring Personal Assistant
Configuring Messaging
To Identify the Cisco Unity System Mailbox Name
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange >
System Manager.
Step 2 Expand Servers.
Step 3 Expand <Cisco Unity Partner Exchange Server Name>.
Step 4 Expand First Storage Group.
Step 5 Expand Mailbox Store.
Step 6 Click Mailboxes.
Step 7 From the list of mailboxes in the right pane, identify the Cisco Unity mailbox.
The name is typically either Unity Messaging or Unity Messaging System <Server Name>. If you
cannot identify the mailbox, see your Cisco
Unity administrator.
To Configure Messaging
Step 1 In the Personal Assistant Administration, select System > Messaging. The Messaging Configuration
page opens.
Step 2 To enable calendar-based call routing rule services, do the following substeps:
a. In the Calendar Server Name field, enter the Exchange server name. (You can use a DNS name or
an IP address.)
b. In the Calendar Mailbox Name field, enter the first and last name of the Exchange administrator
account. See the
“Messaging Configuration” section on page A-10 for detailed information on the
account name you must enter.
Step 3 To enable e-mail paging, do the following substeps:
a. In the Paging SMTP Server Name field, enter the DNS name or IP address of your e-mail paging
server.
b. In the Paging SMTP Server Port field, enter the SMTP port used to send messages to the SMTP
server.
c. In the Paging SMTP Domain Name field, enter the domain in which the paging SMTP server
belongs.
Step 4 To allow users to access their voice mail through Personal Assistant, or to create call routing rules that
send incoming calls directly to voice mail, identify the voice mail servers to Personal
Assistant by doing
the following substeps, as applicable:
a. If you are using Cisco Unity, enter the mailbox name for the Cisco Unity system profile in the
Mailbox Name field, and enter the number of ports allowed by your license in the Number of
Cisco
Unity Licenses field. Use the name that you identified in the “To Identify the Cisco Unity
System Mailbox Name” procedure on page 4-13. The number of ports determines the allowed
number of simultaneous voice mail sessions. These fields are optional for other voice mail systems.
b. In the Redirection Delay field, enter the time in milliseconds to delay transferring the call to the
desired voice mailbox after a call is transferred to the voice mail system. This delay ensures that a
call connects to the voice mail system before Personal
Assistant enters the DTMF sequence to
redirect the call to the desired mailbox.