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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 6 Troubleshooting Personal Assistant
Resolving Problems with Managing Personal Assistant
Resolving Problems with Managing Personal Assistant
The following sections provide resolutions to problems you might encounter when managing
Personal
Assistant:
• Speech Server or License Manager Is Not Recognized, page 6-10
• Servers Displaying Connectivity Problem, page 6-10
• Server Processor Is Running at Maximum, page 6-10
• Personal Assistant Is Not Intercepting Calls, page 6-11
• Personal Assistant Is Transferring Only Internal Calls or External Calls to Voice Mail, page 6-11
Speech Server or License Manager Is Not Recognized
If you recently added a new speech recognition server or additional license manager hosts, you must
refresh the servers before they can support users. See the
“Configuring Speech Recognition” section on
page 4-4.
Servers Displaying Connectivity Problem
The Personal Assistant Control Center provides you with information about the status of the
Personal
Assistant servers. To access the Control Center, select System > Control Center from the
Personal
Assistant administration web interface.
Table 6-1 indicates the possible server status. Use this information to determine the current server status
and to resolve any problems.
Server Processor Is Running at Maximum
If the Personal Assistant server is consistently running at 100 percent, where nlm and recserver are
consuming all of the CPU cycles, you have a network connection problem. Possible causes include the
cable being unplugged or a DHCP release/renew event.
Ta ble 6-1 Server Status
Icon Explanation Solution
Server is stopped. You or Personal Assistant have stopped the server.
Personal
Assistant stops the servers during a normal
refresh.
Server is experiencing
connectivity or permission errors.
Verify that the Personal Assistant servers are connected
and up and running properly. If you have added
Personal
Assistant to a Windows 2000 domain, ensure
that the server has administrator privileges in the
domain. This is configured during installation.
Server is started. Server is functioning normally.