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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 1 Planning for Personal Assistant
Preventing Toll Fraud
Preventing Toll Fraud
To prevent or limit name-dialing transfers from Personal Assistant to external numbers, we recommend
that you use one of the following solutions:
• Configure your Cisco CallManager route plans, partitions, and calling search spaces to disable
Personal
Assistant from making long-distance calls.
• Configure Personal Assistant to operate in speech-enabled Auto Attendant mode so that callers and
employees can access names in the corporate directory only from an external or internal route point.
• Configure an internal (non-DID) route point for Personal Assistant so that employees can access all
Personal
Assistant functionality only from the office.
In addition, you can customize Personal Assistant to use the following restriction settings:
• Restrict access to Personal Assistant only to Cisco CallManager users.
• Restrict access to Personal Assistant only to registered phones.
• Enforce PIN authentication from personal destinations.
For details on how to configure these settings, see the “Miscellaneous Settings” section on page A-12.