Filter
Top Products
1-6
Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 1 Planning for Personal Assistant
Understanding Personal Assistant
Figure 1-1 illustrates the connection of Personal Assistant to the IP telephony network.
Figure 1-1 Personal Assistant in the IP Telephony Network
Table 1-1 further describes the components of the IP telephony network that are critical to using
Personal Assistant. For information on supported software versions, refer to the “Software
Requirements” section of the Release Notes for Personal Assistant Version 1.4. The release notes are
available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Personal Assistant
server clusters
Cisco CallManager
Cisco Unity Microsoft
Exchange
SMTP paging
server
LDAP
directory
Ethernet
Gateway
51292
PSTN
Personal Assistant and the target system require configuration
Only Personal Assistant requires configuration
Communication is two way
Communication is one way
Ta ble 1-1 Software Requirements for Using Personal Assistant
System Usage
Call intercepting Cisco CallManager sends incoming calls to Personal Assistant for processing.
Personal
Assistant uses Cisco CallManager to connect Personal Assistant users
to dialed numbers.
LDAP directory The LDAP directory contains corporate and personal directories, with names,
phone numbers, e-mail addresses, and so on. Personal
Assistant uses the
directory to look up numbers when a Personal
Assistant user requests that
Personal
Assistant dial a number.
Voice mail Personal Assistant connects users to their voice mailboxes, and sends incoming
calls to voice mail when a call routing rule of a Personal
Assistant user indicates
that a call should be directed to voice mail.
With Cisco Unity systems, Personal Assistant can only work with the G.711
Mu-Law wave file record format.
With Octel systems, Personal Assistant can only redirect calls to the system.
Users cannot browse Octel voice mail from within Personal
Assistant.