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5-2
Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 5 Preparing Users for Personal Assistant
Dialing Personal Assistant
Dialing Personal Assistant
You need to tell users what number to dial to access Personal Assistant in order to use the dial-by-name
feature, to access their voice mail, or to use other features of the telephony interface. The
Personal
Assistant access number is the extension you configured as the CTI route point.
You also need to tell users the PIN to use to access protected features such as call-forwarding rules and
voice mail browsing. By default, Personal
Assistant uses the same PIN established for access to
Cisco
CallManager. Alternatively, if the system is integrated with Cisco Unity, you can set up
Personal
Assistant to use the Cisco Unity subscriber phone password as the PIN.
Obtaining Help
Users can access Help with the Personal Assistant web user interface in any of the following ways:
• From the Help menu:
–
Access Help for the page you are viewing by selecting Help > For This Screen.
–
Access the contents of the Help system by selecting Help > Contents and Index.
• To print a copy of the manual associated with the application, or to view or search an Adobe Acrobat
version of the Help system, click the PDF button in the top left corner of the Help system. If you
have Adobe Acrobat Reader installed (either as an independent application or as a plug-in to your
browser), the document opens.
From Acrobat Reader, you can search the entire manual, print the entire manual or selected pages,
or read the manual online. If the table of contents for the document is not already displayed on the
left side of the page, click the
Bookmarks and Page button to view it. The bookmarks provide an
easy way to navigate through the document.
• Users can access Help in the telephony interface at any time by saying “help.”
Managing Users
You can manage some Personal Assistant users through the Reset User Information page. Select
System
> Reset User Information to open the page.
You can make the following changes:
• Reset the user PIN—You can make this change if the system is configured to use the
Cisco
CallManager PIN. Personal Assistant requires the new PIN the next time the user(s) log on.
This is useful if a user forgets a PIN. Changing the PIN does not affect the user configuration. The
user can also reset the PIN through the user interface.
You can also configure Personal Assistant to automatically notify users of PIN changes by e-mail.
For more information about automatic PIN change notification, see the
“Messaging Configuration”
section on page A-10.
Note If the system is configured to use the Cisco Unity subscriber phone password as the PIN, you
cannot reset the PIN through any Personal
Assistant interface. The phone password must be reset
in Cisco Unity. Also, users will not receive e-mail notification of PIN changes.