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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
CONTENTS
Preface ix
Overview ix
Audience ix
Related Documentation x
Help and Document Conventions x
Using Help x
Document Conventions xi
Obtaining Documentation xi
Cisco.com xi
Ordering Documentation xii
Documentation Feedback xii
Obtaining Technical Assistance xii
Cisco Technical Support Website xii
Submitting a Service Request xiii
Definitions of Service Request Severity xiii
Obtaining Additional Publications and Information xiv
CHAPTER
1 Planning for Personal Assistant 1-1
Understanding Personal Assistant 1-1
Personal Assistant Features 1-1
Cisco IP Telephony Terminology 1-3
Role of Personal Assistant in the Cisco IP Telephony Network 1-5
Personal Assistant and User Interactions 1-7
Understanding the Personal Assistant Server and Speech-Recognition Server 1-8
Speech-Recognition Server 1-8
Personal Assistant Server 1-9
License and Resource Managers 1-9
Interactions of the Personal Assistant Server and Speech-Recognition Server 1-10
Creating Server Clusters 1-10
Determining the Required Number of Personal Assistant Servers and Speech-Recognition
Servers 1-11
Setting Up Personal Assistant Server Load Balancing 1-13
Creating a Personal Assistant Server Cluster With Failover 1-15
Intercepting Calls with Personal Assistant 1-16