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System maintenance Registering a FortiGate unit
FortiGate-100A Administration Guide 01-28007-0068-20041203 127
To report a bug
1 Go to System > Maintenance > Support.
2 Select Report Bug.
3 Fill out the Report Bug form.
4 Select Submit.
To configure a customized mail relay
1 Go to System > Maintenance > Support.
2 Select Report Bug.
3 Select Send email by customized mail-relay.
4 Enter the SMTP server information, user name, whether or not to use authentication,
and the password if required.
Registering a FortiGate unit
After purchasing and installing a new FortiGate unit, you can register the unit using
the web-based manager by going to the System Update Support page, or by using a
web browser to connect to http://support.fortinet.com and selecting Product
Registration.
Registration consists of entering your contact information and the serial numbers of
the FortiGate units that you or your organization purchased. You can register multiple
FortiGate units in a single session without re-entering your contact information.
Once registration is completed, Fortinet sends a Support Login user name and
password to your email address. You can use this user name and password to log on
to the Fortinet support web site to:
• View your list of registered FortiGate units
• Register additional FortiGate units
• Add or change FortiCare Support Contract numbers for each FortiGate unit
• View and change registration information
• Download virus and attack definitions updates
• Download firmware upgrades
• Modify registration information after an RMA
Send email by
customized mail-
relay
Submit the bug report using a customized mail relay.
SMTP Server The SMTP server to use for sending bug report email.
User Name A valid user name on the specified SMTP server.
Password If the SMTP server requires authentication, enter the password required.
Authentication Select No if the SMTP server does not require authentication. Select Yes if
the SMTP server does require authentication.