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Prestige 1100 Internet Access Router
14-2 Troubleshooting
14.2 Problems With the WAN Port
Table 14-2 Troubleshooting a WAN Port Connection
Troubleshooting Corrective Action
Check if the WAN port is connected to an external WAN device.RDY LED of a WAN Port is not ON
Check if the power of the external WAN device is turned on.
14.3 Problems with the LAN Interface
Table 14-3 Troubleshooting the LAN Interface
Troubleshooting Corrective Action
Check the Ethernet LED on the front panel of your Prestige 1100. If
it is off, check the cables connecting your Prestige 1100 to the hub.
Can’t ping any station on the LAN
Verify that the IP address and the subnet mask in Menu 3.2 are
consistent between the Prestige 1100 and the workstations.
14.4 Problems Connecting to a Remote Node or ISP
Table 14-4 Troubleshooting a Connection to a Remote Node or ISP
Troubleshooting Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
Can’t connect to a remote node or
ISP
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.