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7-1
v1.0, November 2009
Chapter 7
Troubleshooting
This chapter provides information about troubleshooting your modem router. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the common
problems listed, go to the section indicated.
• Is the router on?
Go to “Basic Functioning.”
• Have I connected the router correctly?
Go to “Basic Functioning.”
• I cannot access the router’s configuration with my browser.
Go to “Cannot Log in to the Wireless Modem Router” on page 7-3.
• I have configured the router but I cannot access the Internet.
Go to “Troubleshooting the ISP Connection” on page 7-4.
• I cannot remember the router’s configuration password.
Go to “Restoring the Default Configuration and Password” on page 7-10.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 7-10.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. After approximately 10 seconds, verify the following:
a. The LAN port LEDs are lit for any local ports that are connected.
b. The ADSL Link LED is lit.