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ETC00781(4) Series 100 e 02/2004
If factory repair of defective equipment is required, proceed as follows:
1. Secure a return authorization from a Emerson Process Management Sales Office or
Representative before returning the equipment. Equipment must be returned with complete
identification in accordance with Rosemount instructions or it will not be accepted.
2. In no event will Rosemount be responsible for equipment without proper authorization
and identification.
3. Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to
ensure no additional damage will occur during shipping.
4. In a cover letter, describe completely:
a. The symptoms that determined the equipment is faulty.
b. The environment in which the equipment was operating (housing, weather, vibration,
dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty service or nonwarranty service is requested.
e. Complete shipping instructions for the return of the equipment.
f. Enclose the completed check list
5. Enclose a cover letter and purchase order and ship the defective equipment according to
instructions provided in a Rosemount Return Authorization, prepaid, to:
In Europe:
Emerson Process Management Manufacturing GmbH & Co. OHG
Service Department
Germany
+49 6055 884-470/-472
In US:
Rosemount Analytical Inc.
Process Analytic Division
Customer Service Center
1-800-433-6076
In Asia Pacific:
Emerson Process Management
Asia Pacific Pte Limited
1 Pandan Crescent
Singapore 128461
+65-6-777-8211
If warranty service is expected, the defective unit will be carefully inspected and tested at the
factory. If failure was due to conditions listed in the standard Rosemount warranty, the defective
unit will be repaired or replaced at Rosemount’s option, and an operating unit will be returned
to the customer in accordance with shipping instructions furnished in the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the factory and
returned as directed by the purchase order and shipping instructions.
FACTORY REPAIRFAILURE
CHECK LIST