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Appendices and Index
Troubleshooting 39-3
39.5 Problems with the Password
Table 39-5 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige.
The Password and Username fields are case-sensitive. Make sure that you enter the
correct password and username using the proper casing.
Restore the factory default configuration file. This will restore all of the factory defaults
including the password. Refer to the Reset Button section in the User's Guide for
details.
39.6 Problems with Telnet
Table 39-6 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Refer to the Remote Management Limitations section for scenarios
when remote management may not be possible.
When NAT is enabled:
Use the Prestige’s WAN IP address when configuring from
the WAN.
Use the Prestige’s LAN IP address when configuring from
the LAN.
Refer to the Problems with the LAN Interface section in
Troubleshooting for instructions on checking your LAN connection.
I cannot access the Prestige from
the LAN or WAN.
Refer to the Problems with the WAN Interface section in
Troubleshooting for instructions on checking your WAN connection.