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Printer Problems
This section describes printing problems and possible solutions.
Problem Solution
An error occurs.
If an error occurs when printing, change the computer or printer
driver settings.
● Check the printer icon name does not exceed 32 alphanumeric
characters. If it does, shorten it.
● Check whether other applications are operating.
Close any other applications, as they may be interfering with
printing. If the problem is not resolved, close unneeded
processes too.
A print job is canceled.
● Printing on Legal size paper may be canceled, if the printing is
performed with a certain print quality setting. If using the PCL
printer driver, set [Gradation] in [Print Quality] to [Speed] or
[Standard]. If using the PostScript 3 printer driver, set [Print
Quality] in [Printer Features] to [Standard] or [High Quality].
For details, see the printer driver Help.
● If [I/O Timeout] under [Machine Settings] is set to 15 seconds,
increase the time period. A print job may be canceled if
printing is frequently interrupted by data from other ports, or if
printing data is large and takes time for processing. For details,
see
Machine Settings .
A Locked Print file is canceled.
● The machine already has 5 jobs or 5 MB of Locked Print data.
Print or delete an existing Locked Print file. For details, see
Printing a Locked Print file or Deleting a Locked Print file .
● Even if the machine cannot store any more Locked Print files,
the machine holds the new Locked Print file for the period of
time specified in [Locked Print] under [Machine Settings]
before canceling that file. Within this time, you can print or
delete the new Locked Print file. You can also print or delete an
existing Locked Print file so that the new Locked Print file can
be stored in the machine. For details about [Locked Print], see
Machine Settings .
● The Locked Print file has too many pages or it is too large.
Reduce the number of pages to print, or print with a lower
setting for [Gradation] in [Print Quality]. For details, see the
printer driver Help.
There is considerable delay between the
print start command and actual printing.
● Processing time depends on data volume. High volume data,
such as graphics-heavy documents, take longer to process.
● If "Processing" is displayed on the screen, the machine is
receiving data. Wait for a while.
● To speed up printing, reduce the printing resolution using the
printer driver. For details, see the printer driver Help.
● The machine is calibrating color. Wait for a while.
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