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Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
Safety guidelines
While troubleshooting your server, follow these safety guidelines:
• Never remove the top panel while your server is turned on and while the modem cable and
the power cords are connected.
• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is
disconnected, energy stored in the monitor components can be dangerous. Also, opening
the monitor voids its warranty.
• Make sure that you are grounded correctly before opening the server. For more information
about preventing damage from static electricity, see “Preventing static electricity discharge”
on page 24.
• After you complete any maintenance task where you have to open the server case, make
sure that you close the case and reconnect all cables before you restart your server.
Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem that
requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access
of memory over 1 MB. This may indicate a problem with the system board.
Multi-Bit ECC Error
This message will only occur on systems using ECC enabled memory modules. ECC memory has
the ability to correct single-bit errors that may occur from faulty memory modules.
A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct
it. This may indicate a defective memory module.
Resource Service description For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/training
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.