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© Copyright IBM Corp. 2008. All rights reserved. ix
Draft Document for Review November 15, 2007 3:27 pm 4372pref.fm
Preface
Retail environments, like many other industries, are continously seeking ways to
reduce costs and improve their competitive advantages.
One area where cost reduction is at play is with the IT deployed in the
warehouses. Because this environment is so distributed, significant cost savings
can be achieved if the hardware and software can be maintained without having
to be physically present in the warehouse.
This IBM® Redpaper presents the IBM Tivoli Provisioning Manager for OS
Deployment software product as a solution to help customers reduce costs for
deploying operating systems to point-of-sale devices in a highly distributed
environment.
Additionally, the Redpaper introduces a solution specifically developed for IBM
Technical Support, to reduce the recovery time whenever a software or hardware
failure requires a system to be re-deployed.
The audience of the Redpaper are IT managers in the retail sector and technical
support people in areas with point-of-sale or kiosk systems. Technical support
people in other highly distributed environments may also benefit from the
information herein.
The team that wrote this paper
This paper was produced by a team of specialists from around the world working
at the International Technical Support Organization, Austin Center.
Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin
Center. He started his IBM career as a Network Specialist in 1989.. He has over
18 years of experience providing technical support across a variety of IBM
products and technologies, including communications, network and systems
management. For the last ten years Vasfi has been working for IBM ITSO, where
he has been writing IBM Redbooks® and creating and teaching workshops
around the world on a variety of topics. In this position, he has also worked on
various Tivoli® customer projects as a Systems Architect and Consultant. He
holds a Master’s degree in Engineering.
Leif Egeholm Nielsen is a Certified IT Architect in Operations Architecture at
IBM Denmark. He currently holds a position as account architect for the