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4372pref.fm Draft Document for Review November 15, 2007 3:27 pm
x Tivoli Provisioning Manager for OS Deployment in a Retail Environment
Carlsberg account. He has 15 years of experience in the IT business and 10
years with Tivoli and Software Distribution. He holds a bachelor degree in
mechanical engineering. Leifs areas of expertise include operational
architectures, systems management, software distribution, and Tivoli software.
Leif has previously participated in several ITSO residencies related to IBM Tivoli
Inventory and Software Distribution products.
David Kwock is an IT Specialist in the United States. He has 7 years of
experience in IT Service Management field. He has worked at IBM for 1 year. His
areas of expertise include business automation, Service Oriented Architecture,
System P and Linux®. He has written extensively on IT Service Management
and Service Oriented Architecture. David has also spoken at IBM Executive
Summits and Gartner conferences on the topics of IBM Service Management
and Service Oriented Architecture.
John Hardegree is a senior IT Specialist working for IBM Global Services in the
US. He has worked with Tivoli products since 1993 and was Tivoli Enterprise™
Certified in 1999. John holds a degree in A.S Degree in Electronics Technology
and has over twenty years of experience in software/firmware design and
systems management technical support. He spent almost four years with an IBM
business partner as a Tivoli Professional Services consultant, has developed and
taught several Tivoli courses and was the author of the TME10 List FAQ. He
currently works on the midrange monitoring team for the State of Texas account.
Thanks to the following people for their contributions to this project:
Wade Wallace
International Technical Support Organization, Austin Center
Wayne Correa, Portfolio Manager, Retail Industry
IBM Global Services, North Carolina, USA
David H. Fritz
Global Technology Services
Technology and Business Integration, IBM Austin