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What to Do If...
The power switch doesn't turn on the power.
--> Disconnect the AC adapter from the machine, reconnect it, then turn on the power.
The power switch doesn't turn off the power.
--> Disconnect the AC adapter from the machine.
The power light flashes every 0.25 seconds, and the machine operations strangely or not at all.
--> Incorrect data has been sent. Check whether an incorrect printer driver has been selected. Also check for faulty cable connections and
the like.
The power light flashes once a second and the machine stops.
--> The load is excessive. You can resume operation by pressing the View button, but if operation stops again, make the cutting parameters
less demanding, such as by using a slower speed. If the problem occurs frequently, the cutter or the spindle motor may have reached
the end of their service life.
The Z-axis light flashes for ten seconds.
--> The usage time of the spindle motor has exceeded 1,000 hours. The spindle motor is a consumable part. As a general guide, we
recommend replacing it after every 1,000 hours. Be sure to replace the motor if it seems to be running poorly.
All the lights flash and the machine doesn't operate.
--> Disconnect the AC adapter from the machine, reconnect it, then turn on the power.
The depth gradually changes during engraving.
--> This can be caused by large changes in temperature due to a heater or the like. Wait for the temperature to stabilize, then reinstall the
blade.
The depth is uneven or unattractive.
--> The installed cutter may be loose. Tighten securely using the hexagonal screwdriver. Also tighten the cutter holder securely. (The
cutter holder is reverse-threaded, so turn counterclockwise to tighten.)
The actual depth is completely different from the set depth.
--> Is the depth regulator unit installed? Was installation or removal of the depth regulator unit carried out with the power off? When you
turn on the power after installing or removing the depth regulator unit, the machine automatically changes to the Engraving mode or
the 3D Cutting mode.
A screeching sound is heard and engraving takes place at a strange location or is misaligned.
--> The machine lost its positioning, possibly because the material became caught on something. Reset the power and redo the operation
from the beginning. The depth regulator nose cannot go beyond differences in level, so go into [Print Setup] and set the cutting area to
a suitable value to prevent movement beyond the edges of the plate.
--> It is possible that excessive buildup of cuttings has occurred, and some cuttings have gotten inside the machine. Cleaning thoroughly
using a vacuum cleaner or the like. Cleaning should be performed carefully.
--> If the problem persists, a breakdown may have occurred. Contact your authorized Roland DG Corp. dealer or service center.
No engraving is performed when data is sent from the computer.
--> If the View light is illuminated, it means that operation is paused. Press the View button to release it.
--> The origin point is too far toward the back or right side of the table. Set the origin point again.
The spindle motor does not turn.
--> In The [Roland EGX-20 on LPT1: Properties] dialog box, on the [Options] page, there is a setting called [Engrave with spindle motor
stopped]. Check this.
--> Applying lubrication may lead to buildup of cuttings that then hardens. Clean away using a brush or the like.
EGX-20 USER'S MANUAL