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When You Have Problems Operating the Machine
11
1
Misfeeds occur frequently.
The tray's side fences
may not be locked.
• Remove the paper. See p.93 “Re-
moving Jammed Paper”.
• Check the side fences are locked.
See p.75 “Changing the Paper Size”.
Misfeeds occur frequently. The tray's end fence may
not be set properly.
• Remove the paper. See p.93 “Re-
moving Jammed Paper”.
• Check the end fence is set properly.
See p.75 “Changing the Paper Size”.
Misfeeds occur frequently. Paper of undetectable
size has been loaded.
• Remove the paper. See p.93 “Re-
moving Jammed Paper”.
• When loading the paper of unde-
tectable size, specify the paper size
in “Tray Paper Size”. See “Paper
Size: Tray 1-7”, General Settings
Guide and “Copy Paper”, About
This Machine.
Misfeeds occur frequently. There is a foreign object
on the finisher tray.
• Remove the paper. See p.93 “Re-
moving Jammed Paper”.
• Do not place anything on the finish-
er tray. It may cause a paper jam.
Misfeeds occur frequently. The staple cartridge is not
set correctly.
The Booklet Finisher requires the sad-
dle stitch stapler cartridge also. See p.90
“Adding Staples”.
Cannot print in duplex
mode.
[1 Sided Copy] is selected
for Paper Type: Tray 1-7.
Select [2 Sided Copy] for Paper Type:
Tray 1-7 See “Paper Size: Tray 1-7”,
General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex
printing if the paper type
is set to [OHP], [Tab Stock],
[Translucent] or [Label Pa-
per].
Select a paper type that allows duplex
printing. See “Paper Size: Tray 1-7”,
General Settings Guide.
Authentication failed. The entered login user
name or login password
is not correct.
Inquire the user administrator for the
correct login user name and login pass-
word.
Authentication failed. The machine cannot per-
form authentication.
Contact the administrator.
The selected file(s) con-
tained file(s) without ac-
cess privileges. Only
file(s) with access privi-
leges will be deleted.
You have tried to delete
files without the authori-
ty to do so.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, con-
tact the person who created the file.
Problem Cause Solution