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Troubleshooting When Using the Scanner Function
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4
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Deliv-
ery and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-relat-
ed problems.
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browser Net-
work failing to operate when files are sent.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
Problem Cause Solution
The stored file is locked
and is not accessible.
The file, which is password pro-
tected, is locked because the pass-
word was incorrectly entered ten
times.
Contact the administrator.
Problem Cause Solution
The network cannot be
browsed when speci-
fying the destination
folder.
The following machine settings
may not be correct:
• IPv4 address
•Subnet Mask
Check the settings. See “Network
Settings ”, General Settings
Guide.
Problem Cause Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has been
specified in the extended security
setting.
For details about the extended se-
curity setting, contact an admin-
istrator.